Refund & Replacement Policy
Our guide to understanding how refunds and replacements work for devices obtained through government assistance programs.
Important Disclaimer
FreeTabletGovt.com is an informational resource. We do not directly provide, sell, ship, or service any tablets. Therefore, we do not handle refunds, exchanges, or replacements. This policy explains the process you must follow with your actual tablet provider (e.g., Q Link, Assurance Wireless).
No Refunds Policy
Since our service is 100% free, FreeTabletGovt.com does not charge any fees and therefore cannot issue refunds.
Any co-payment you made (typically $10-$50) was paid directly to your ACP/Lifeline provider. You must contact them to inquire about their specific refund policies.
Tablets provided under these programs are heavily subsidized by the government and are generally non-refundable.
Replacement Policy
Government-provided tablets are typically a one-time benefit. However, replacements for lost, stolen, or damaged devices may be available under certain conditions set by your provider.
- Lost/Stolen: Report it to your provider immediately. Most do not offer a second free device.
- Defective/Damaged: If within the warranty period, your provider may offer a free or low-cost repair or replacement.
How to Request a Replacement from Your Provider
Contact Your Provider
Find their customer service number or website from the list below.
Explain the Issue
Clearly state whether your tablet is lost, stolen, or damaged.
Inquire About Options
Ask if you qualify for a free, discounted, or warranty-based replacement.
Follow Their Instructions
Complete any necessary forms or steps required by your provider.
Major ACP/Lifeline Provider Contacts
| Provider Name | Customer Support | Website |
|---|---|---|
| Q Link Wireless | +1 (855) 754-6543 | Visit Site |
| Assurance Wireless | +1 (888) 321-5880 | Visit Site |
| StandUp Wireless | +1 (800) 544-4441 | Visit Site |
| SafeLink Wireless | +1 (800) 723-3546 | Visit Site |
| TruConnect | +1 (800) 430-0443 | Visit Site |
Still Have Questions About the Process?
While we can’t handle your specific refund or replacement case, we are here to provide general guidance and answer questions about how these programs work. Please visit our support page for more information.
Visit Our Support Page