📅 Last Updated: 1 March 2025
At FreeTabletGovt.com, we aim to provide clear and transparent information about the Affordable Connectivity Program (ACP) and Lifeline Assistance Program that offer free or subsidized tablets to eligible individuals.
Since FreeTabletGovt.com does not directly distribute, sell, or provide tablets, we do not offer refunds, exchanges, or replacements. However, this guide explains how refunds and replacements work under government assistance programs and what you can do in case of lost, stolen, or damaged devices.
1️⃣ No Refunds Policy
✔ FreeTabletGovt.com does not charge users any fees – Our service is 100% free, and we only provide guidance on how to apply for a free government tablet.
✔ If you made a payment (such as a co-payment of $10–$50) when receiving your tablet, this payment was made directly to the ACP/Lifeline provider, not to us.
✔ Refund policies depend on the tablet provider – If you believe you were wrongly charged, you must contact the company that provided your tablet directly to inquire about their refund policies.
💡 Important: The government does not offer a full refund for free tablets, as they are provided at a highly discounted rate under federal assistance programs.
2️⃣ Replacement Policy for Lost, Stolen, or Damaged Tablets
Government-provided tablets are usually one-time benefits per eligible household. However, if your tablet is lost, stolen, or damaged, here’s what you need to know:
2.1 What If My Tablet Is Lost or Stolen?
✔ Report the loss immediately to your tablet provider.
✔ Some providers offer limited replacement options, but most do not provide a second free device.
✔ You may need to purchase a new device at your own cost or switch to a discounted upgrade plan offered by your provider.
2.2 What If My Tablet Is Defective or Damaged?
✔ If your tablet is damaged within the warranty period, your provider may offer a free or low-cost repair or replacement.
✔ You may need a replacement device if the tablet is damaged outside the warranty period.
✔ Some providers offer extended protection plans, so check with them for additional options.
💡 Tip: If your tablet isn’t working due to a technical issue, try troubleshooting it first! Check out our Support Page for common fixes.
3️⃣ How to Request a Replacement Tablet?
If your tablet provider allows replacements, follow these steps:
✔ Step 1: Contact your ACP or Lifeline tablet provider’s customer service.
✔ Step 2: Provide details about your device issue (lost, stolen, defective, or damaged).
✔ Step 3: Check if you qualify for a free or discounted replacement.
✔ Step 4: Follow the provider’s instructions to get a new tablet if eligible.
💡 Reminder: FreeTabletGovt.com does NOT provide replacement tablets. You must reach out to your tablet provider for assistance.
4️⃣ Tablet Provider Contact Information
If you received your tablet through a government assistance program, you must contact your provider directly for any refund or replacement requests. Below are some of the major ACP/Lifeline providers:
| Provider Name | Customer Support Contact | Website |
|---|---|---|
| Q Link Wireless | +1 (855) 754-6543 | www.qlinkwireless.com |
| Assurance Wireless | +1 (888) 321-5880 | www.assurancewireless.com |
| StandUp Wireless | +1 (800) 544-4441 | www.standupwireless.com |
| SafeLink Wireless | +1 (800) 723-3546 | www.safelinkwireless.com |
| TruConnect | +1 (800) 430-0443 | www.truconnect.com |
5️⃣ Frequently Asked Questions (FAQ) About Refunds & Replacements
5.1 Will I Get a Full Refund If I Return My Tablet?
No. Tablets provided through government assistance programs are heavily subsidized and non-refundable. You must contact your provider to check their refund policy to see if you made a co-payment.
5.2 Can I Get a Replacement Tablet If Mine Was Stolen?
Maybe. Some ACP providers allow one replacement per user, while others require purchasing a new tablet at a discounted rate. Contact your provider for details.
5.3 How Long Does It Take to Receive a Replacement Tablet?
If your provider offers replacements, the processing time varies. It can take 1-3 weeks depending on availability.
5.4 Can I Transfer My Tablet to Someone Else?
No. ACP and Lifeline devices are non-transferable and must only be used by the person who applied.
5.5 Can I Buy My Tablet If I Lose the Government One?
Yes! You can purchase your tablet and use your ACP/Lifeline internet discount. Contact your provider to ensure compatibility.
6️⃣ Final Notes – What You Need to Know
🔹 FreeTabletGovt.com does not provide tablets, refunds, or replacements – We are an informational resource only.
🔹 Each household can receive only ONE government-provided tablet – If lost, you may need a replacement.
🔹 If you suspect fraud, report it to your provider immediately.
If you have further questions, check our FAQ Page or Contact Us for assistance.
📩 Need Help? Contact Us!
📩 Email:Help[email protected] (Available 24/7)
📞 Phone: +1 (737) 703-0570 (Monday – Friday, 9 a.m. – 6 p.m. EST)
📍 Office Address: 10601 N Lamar Blvd, Austin, TX 78753, United States
🚀 Need Help? Reach out now! We’re here to assist you.